Privacy Policy

Last updated: September 30, 2026

1. Introduction

Welcome to Converso. We respect your privacy and are committed to protecting your personal data. This privacy policy informs you how we process and protect your personal data when you interact with our website, CRM platform, and advertising growth services.

2. Information We Collect

We collect information that you directly provide when requesting a demo, connecting your CRM account, or communicating with us:

Contact & Identity Data: Name, business name, WhatsApp mobile number, and email address.
Business Profile Data: Industry category, monthly advertising budget, and CRM feature requirements.
Inquiry & Communication Data: Lead submissions, WhatsApp template triggers, and customer support inquiries.
Technical Data: IP address, device specifications, browser type, and usage metrics on our web application.

2.5 What We Do NOT Do

❌ We do NOT sell personal data.

🔒 We do NOT share Lead data between businesses.

🤖 We do NOT train AI/ML models on Lead data.

🚫 We do NOT serve third-party ads in the Service.

3. How We Use Personal Data

We process personal data for the following specific operational purposes:

Create and operate your account and authenticate you.
Provide core CRM functionality — capturing, assigning, tracking and reporting on leads.
Send operational notifications: follow-up reminders, missed follow-up alerts, daily summaries and team invitations.
Deliver and receive WhatsApp messages on behalf of a connected business.
Import leads from connected sources you authorise, such as Meta Lead Ads, website forms and Google Sheets.
Process subscription payments and maintain billing records.
Maintain security, detect abuse, and diagnose faults.
Comply with legal obligations and enforce our terms.

Lawful Basis: Our lawful basis for account data is the consent you give at sign-up and the necessity of performing our contract with you. For Lead data, the lawful basis is established by the subscribing business that collected it.

4. Notifications and Communications

We send service emails and push notifications that are necessary to operate the Service — sign-in codes, follow-up reminders, alerts and billing notices. These cannot be fully disabled while your account is active, though push notifications can be turned off on each device and reminder timing can be configured.

Reminder and alert emails respect configured quiet hours and are not sent overnight.

If we ever send product or marketing email, it will carry an unsubscribe link and opting out will not affect your use of the Service.

3. How We Use Your Information

Your information is used strictly to:

Schedule product walkthroughs, live demos, and onboarding consultations.
Provide, maintain, and configure your Converso CRM workspace and integrations.
Coordinate campaign setup and ad creatives if you are enrolled in the Converso Growth Plan.
Respond to support queries and maintain customer service records.

4. Data Security & Confidentiality

We employ industry-standard encryption, strict access controls, and secure webhook protocols to safeguard your business and lead data. We never sell, rent, or trade your lead or customer data to third-party advertisers.

5. Contact Us

If you have any questions about this Privacy Policy or wish to modify your stored details, please reach out to us at:

Email: thinkraftsoftware@gmail.com