Terms and Conditions

• Service: The Converso CRM platform, including the API, web dashboard, mobile applications, and connected integrations.
• Account: Your registered user identity on the Service.
• Business: A workspace created within the Service, containing leads, team members, and operational settings.
• Authorised User: A person invited to a Business as owner, manager, or staff member.
• Customer Data: All data submitted to the Service by you or your Authorised Users, including lead records, contact details, messages, attachments, and settings.
• Lead: An individual or organisation whose details are stored in the Service.

You must be at least 18 years old and capable of forming a binding contract under the Indian Contract Act, 1872. The Service is intended exclusively for business use. You agree to provide accurate registration information and keep it updated.

Subject to these Terms, we grant you a non-exclusive, non-transferable, non-sublicensable right to access and use the Service for your internal business purposes for as long as your Account remains active. We reserve all rights not expressly granted.

A Business workspace has three structured role permissions:

You are responsible for whom you invite and the roles you assign. Revoking membership stops access to the workspace but does not delete data previously created by that member. You are liable for the acts of your Authorised Users.

5.1 Your Data Remains Yours

As between you and Converso, you own all Customer Data. We claim no ownership over it.

5.2 Our Limited Licence

You grant us a licence to host, store, process, transmit, back up and display Customer Data solely to provide, secure and support the Service. We do not sell Customer Data, do not use it to train AI/ML models, and do not share it across businesses.

5.3 You Are the Data Fiduciary (DPDP Act 2023)

You act as the Data Fiduciary for Lead data, and Converso acts as a Data Processor. You are responsible for:

• Giving lawful notice and obtaining valid consent before collecting a Lead's personal data.
• Publishing your own privacy policy and designating a privacy contact.
• Responding to access, correction and erasure requests from your Leads.
• Configuring an appropriate lead retention period.

You must not, and must not permit any Authorised User to:

1. Store or transmit unlawful, defamatory, obscene or infringing content.
2. Send unsolicited bulk messages or spam via email, SMS, or WhatsApp.
3. Upload personal data without a lawful consent basis.
4. Upload malware, viruses, or probe service infrastructure security.
5. Circumvent authentication, rate limits, or user permissions.
6. Reverse engineer or decompile the source code of the Service.
7. Resell, rent, or sublicense the Service to third parties.
8. Use automated scripts or scrapers to extract platform data beyond documented APIs.
9. Use the Service to build a directly competing CRM product.
10. Misrepresent your identity or impersonate any person or entity.

The Service integrates with platforms including Meta (WhatsApp Business Platform and Lead Ads) and Google (Sheets). Your use of connected platforms is governed by their respective terms.

The Service is currently provided free of charge. No payment details are required to register or use core features.

If paid subscription plans are introduced in the future, we will give you at least 30 days' advance notice by email or in-app notification before any charge applies. You will never be charged without explicit consent.

Note: Third-party messaging platforms (such as Meta for WhatsApp Business template conversations) may charge fees directly under their own separate billing policies.

We aim for continuous platform availability but do not commit to a specific SLA unless agreed in a separate written agreement. Maintenance is scheduled outside Indian business hours whenever practicable.

Technical support is provided via email at connect@thinkraft.tech during standard business hours.

The Service, software code, UI design, brand marks, and documentation belong exclusively to Thinkraft Technologies and its licensors. Nothing in these Terms transfers ownership to you. Feedback or feature suggestions provided by you may be used by us without restriction or royalty obligations.

You may stop using the Service at any time. When requesting account deletion, a 30-day grace period begins during which data is preserved and signing in cancels deletion.

After 30 days, your account profile, solely-owned business workspaces, leads, conversations, and attachments are permanently deleted.

The Service is provided "as is" and "as available" without warranties of any kind. The platform does not provide legal, tax, or compliance advice. You remain responsible for ensuring your business practices comply with applicable data protection laws.

To the maximum extent permitted by law, Thinkraft Technologies shall not be liable for indirect, incidental, or consequential damages.

You agree to indemnify and hold harmless Thinkraft Technologies and its officers against any third-party claims, penalties, or expenses arising from your Customer Data, messaging practices, WhatsApp policy violations, or failure to obtain valid consent under the DPDP Act.

Each party agrees to protect non-public confidential information received from the other with reasonable care, using it solely to perform obligations under these Terms.

These Terms are governed by the laws of India. Disputes will first be attempted to be resolved via good faith discussions within 30 days.

Failing informal resolution, disputes shall be settled by binding arbitration under the Arbitration and Conciliation Act, 1996 by a sole arbitrator seated in Mumbai, India. The courts at Mumbai, India shall have exclusive jurisdiction.

• Entire Agreement: These Terms and the Privacy Policy constitute the complete agreement between the parties.
• Modifications: Material updates will be notified in-app or via email before taking effect.
• Force Majeure: Neither party is liable for failure to perform due to events beyond reasonable control (natural disasters, network/power outages, platform changes).
• Notices: Notices to us must be sent to connect@thinkraft.tech.

For any questions regarding these Terms and Conditions, please contact us: