WhatsApp API + CRM
Keep vehicle preferences and showroom inquiries together.
All use cases
Converso for automotive & dealershipsMore informed test drives.
More informed test drives.
Fewer forgotten inquiries.
Understand vehicle preferences, connect shoppers with a sales advisor and follow up through their buying decision.
For car dealerships, two-wheeler showrooms, used-vehicle dealers and commercial vehicle sellers.YOUR NEXT SALES CONVERSATIONIllustrative inquiry
KS
Kunal Shah
Qualified inquiry- Interested in
- Compact SUV
- Budget
- ₹12 lakh
- Purchase timing
- Next month
- Preferred visit
- Sunday
NEXT STEP FOR YOUR TEAMSales advisor confirms suitable models and a test drive.
Preferences ready before the showroom conversation.
WhatsApp campaigns
Share relevant model launches and dealership updates.
Automation workflows
Follow up on test drives, quotations and pending decisions.
01 / FROM FIRST INQUIRY TO THE NEXT STEPSelect a stage to see how it works.
From model interest.
To a showroom conversation.
Your team sets the rules.
Converso handles the repeatable follow-ups.
EXAMPLE WORKFLOW / Vehicle inquiry
Find out what the buyer has in mind.
WHEN THIS HAPPENS
Someone asks about a vehicle from an ad, website or WhatsApp.
Converso can
- 1Ask about model or vehicle type and budget.
- 2Capture purchase timing and preferred showroom.
- 3Save preferences against the inquiry.
Your team takes it from here
Review suitable vehicles and confirm current availability.
Your dealershipExample WhatsApp conversation
VEHICLE BUYER CONVERSATION
Hi Kunal! Which type of vehicle and budget are you considering?
A compact SUV around ₹12 lakh, next month.
Buyer preferences savedShortlist suitable models
Example flows configured around your stages, message content and contact permissions.
02 / CAMPAIGNS WITH A REASON TO REPLYThe models they like.
The models they like.
A reason to visit.
Use saved requirements and tags to organise audiences for your WhatsApp campaigns.
01
Model launch
WHO IT’S FOR
Opted-in shoppers interested in that vehicle segment.
EXAMPLE MESSAGE
A new model in the segment you explored is here. Would you like the details?
Start a model conversation
Match updates to the buyer’s recorded interests.
02
Test-drive invitation
WHO IT’S FOR
Interested shoppers who have not visited yet.
EXAMPLE MESSAGE
Would you like to experience your shortlisted model? Reply with a convenient day.
Arrange a test drive
Turn model interest into a planned visit.
03
Showroom offer
WHO IT’S FOR
Opted-in buyers considering eligible models.
EXAMPLE MESSAGE
We have an offer on selected models. Would you like our advisor to explain the details?
Discuss the current offer
Your team confirms pricing, eligibility and terms.
The campaign starts the conversation. Your team follows up with the customer’s context.
03 / A CLEARER PICTURE FOR YOUR TEAMKeep the details.
Keep the details.
Lose the guesswork.
At your desk or on the move.
Your team can work from iOS and Android.
Continue the conversation.
Review model preferences, budgets and previous test-drive notes.
Give each lead an owner.
Assign each buyer to a showroom advisor with the inquiry history.
See which inquiries progress.
Track test drives, quotes, bookings and recorded delivery outcomes.
04 / MAKE IT WORK FOR YOUR BUSINESSYour vehicle range.
Your vehicle range.
Your showroom team.
Your buying journey.
Build the flow around how your team actually sells.
- 01
Choose your qualification questions.
Vehicle type or model, budget, location, purchase timeline and preferred test-drive date.
- 02
Define the next steps.
Set Hot, Warm or Cold labels, assignments and follow-up messages.
- 03
Connect campaigns with conversations.
Bring connected ad and website inquiries into the same process.
Choose the support you need.
Compare plans Starter for CRM and campaigns. Growth adds WhatsApp and email automation.
Growth+ adds Meta campaign setup, creatives, CAPI integration and automation setup.
Give every interested buyer
a clear next step.
See how Converso can support your business, from inquiry to customer.
Explore other use cases