Is Converso another complicated CRM?

No. Converso is designed around the work your sales team already does.

Can Converso qualify leads automatically?

Yes. You decide the questions and qualification rules.

What happens if a lead stops responding?

Converso can follow up and keep the conversation moving.

Can my sales team use Converso on mobile?

Yes. Converso is available on iOS and Android.

Can Converso work for my business?

If your business receives inquiries and follows up to close sales, Converso can be configured around your process.

Can I connect my existing lead sources?

Converso can capture inquiries from supported forms, integrations and marketing sources.

All retail use casesCONVERSO FOR ELECTRONICS & APPLIANCES

Help customers compare the right products before your team calls.

Electronics showrooms, appliance dealers and gadget stores. Connect product inquiries, your sales team and timely WhatsApp follow-ups.

01 / START WITH THE CUSTOMER

Get the details.
Make the next reply useful.

Choose your questions and Hot, Warm or Cold labels around how your store sells.

What to ask

Product category, preferred features, budget, location and purchase timeline.

What your team gets

Assign a product specialist to compare models and confirm price, stock and delivery details.

EXAMPLE CUSTOMER CONTEXTFront-load washer · ₹35,000 · Buying this week

ILLUSTRATIVE WHATSAPP CONVERSATION

Do you have a washing machine for a family of four?

Of course. Do you prefer front-load or top-load, and what budget do you have in mind?

Responses saved to the lead record. Your rules determine the inquiry label and assignment.

02 / GIVE CUSTOMERS A REASON TO REPLY

Relevant campaigns.
Better conversations.

Use recorded interests and customer permission to decide who receives each campaign.

Product comparison

Share relevant product details with customers comparing models in the same budget range.

Seasonal offers

Reach opted-in customers interested in the categories included in your current promotion.

Upgrade conversation

Invite existing customers to discuss an upgrade based on their recorded purchase history.

03 / KEEP THE NEXT STEP VISIBLE

Follow up with purpose.
Track what happens next.

Follow up after a quote with a useful comparison or an offer to explain features. Route installation and delivery questions to your team.

01
Inquiry
02
Models shortlisted
03
Quote shared
04
Purchased

Example deal stages you can adapt to your store. Your team confirms stock, pricing and fulfilment.

Explore the CRM & WhatsApp solutions behind this flow

Make your next customer
conversation count.

See how Converso can support your electronics & appliances business.

Explore the retail overview

Help customers compare the right products before your team calls.

Get the details.Make the next reply useful.

What to ask

What your team gets

Relevant campaigns.Better conversations.

Product comparison

Seasonal offers

Upgrade conversation

Follow up with purpose.Track what happens next.

Inquiry

Models shortlisted

Quote shared

Purchased

Make your next customerconversation count.

Get the details.
Make the next reply useful.

Relevant campaigns.
Better conversations.

Follow up with purpose.
Track what happens next.

Make your next customer
conversation count.