New collection
Invite opted-in customers who showed interest in similar styles to explore a new collection.
All retail use casesCONVERSO FOR FASHION & FOOTWEAR
Turn style inquiries into store visits and repeat purchases.
Clothing boutiques, footwear stores and occasion wear. Connect product inquiries, your sales team and timely WhatsApp follow-ups.
01 / START WITH THE CUSTOMERGet the details.
Get the details.
Make the next reply useful.
Choose your questions and Hot, Warm or Cold labels around how your store sells.
What to ask
Product type, size, style, budget and when the customer needs it.
What your team gets
Assign a store associate to confirm suitable options and arrange a fitting.
EXAMPLE CUSTOMER CONTEXTOccasion wear · Size M · ₹8,000 · This weekend
ILLUSTRATIVE WHATSAPP CONVERSATION
I’m looking for a wedding outfit under ₹8,000.
Happy to help! What size and style do you prefer, and when is the occasion?
Responses saved to the lead record. Your rules determine the inquiry label and assignment.
02 / GIVE CUSTOMERS A REASON TO REPLYRelevant campaigns.
Relevant campaigns.
Better conversations.
Use recorded interests and customer permission to decide who receives each campaign.
Size back in stock
Use saved size preferences to contact interested customers after your team confirms availability.
Occasion shopping
Follow up around an occasion the customer shared, with relevant styling ideas.
03 / KEEP THE NEXT STEP VISIBLEFollow up with purpose.
Follow up with purpose.
Track what happens next.
After your associate shares options, ask whether the customer would like a fitting. Create a task for sizing questions and record the visit outcome.
- 01
Inquiry
- 02
Options shared
- 03
Fitting planned
- 04
Purchased
Example deal stages you can adapt to your store. Your team confirms stock, pricing and fulfilment.
Explore the CRM & WhatsApp solutions behind this flowMake your next customer
conversation count.
See how Converso can support your fashion & footwear business.
Explore the retail overview