WhatsApp API + CRM
Keep programme interests and membership inquiries together.
All use cases
Converso for fitness & wellnessTurn interest into a visit.
Turn interest into a visit.
Keep members connected.
Capture programme preferences, arrange introductions or trial sessions and follow up on membership decisions.
For gyms, yoga studios, Pilates studios, personal trainers and wellness centres.YOUR NEXT SALES CONVERSATIONIllustrative inquiry
ND
Neha Desai
Qualified inquiry- Interested in
- Yoga classes
- Preferred format
- Beginner group
- Timing
- Weekday evenings
- Start date
- Next week
NEXT STEP FOR YOUR TEAMStudio coordinator confirms a suitable introductory session.
Programme preferences ready for your coordinator.
WhatsApp campaigns
Invite interested contacts to relevant classes or events.
Automation workflows
Coordinate trial reminders and membership follow-ups.
01 / FROM FIRST INQUIRY TO THE NEXT STEPSelect a stage to see how it works.
From programme interest.
To the first session.
Your team sets the rules.
Converso handles the repeatable follow-ups.
EXAMPLE WORKFLOW / Programme inquiry
Understand the kind of session they want.
WHEN THIS HAPPENS
Someone asks about classes or membership.
Converso can
- 1Ask about programme and format preferences.
- 2Capture location, timings and intended start date.
- 3Save the inquiry for your coordinator.
Your team takes it from here
Explain available programmes and arrange an introduction.
Your fitness studioExample WhatsApp conversation
MEMBERSHIP CONVERSATION
Hi Neha! Which classes interest you, and what timings work for you?
Beginner yoga on weekday evenings, starting next week.
Programme preferences savedCheck suitable session times
Example flows configured around your stages, message content and contact permissions.
02 / CAMPAIGNS WITH A REASON TO REPLYThe right programme.
The right programme.
A useful invitation.
Use saved requirements and tags to organise audiences for your WhatsApp campaigns.
01
New class timings
WHO IT’S FOR
Opted-in contacts interested in the programme and time slot.
EXAMPLE MESSAGE
We’re opening a new evening batch. Would you like the schedule?
Discuss the new batch
Use programme preferences to choose the audience.
02
Introductory session
WHO IT’S FOR
Interested contacts who have not tried a session.
EXAMPLE MESSAGE
Would you like to visit the studio for an introduction? Tell us a convenient day.
Arrange a studio visit
Give curious visitors an easy next step.
03
Membership reconnect
WHO IT’S FOR
Past members who opted in to relevant updates.
EXAMPLE MESSAGE
Thinking of returning? We can help you explore our current schedules and plans.
Restart the conversation
Let the member choose whether to reconnect.
The campaign starts the conversation. Your team follows up with the customer’s context.
03 / A CLEARER PICTURE FOR YOUR TEAMKeep the details.
Keep the details.
Lose the guesswork.
At your desk or on the move.
Your team can work from iOS and Android.
Continue the conversation.
Keep preferred programmes, schedules and conversation notes together.
Give each lead an owner.
Assign inquiries to a location coordinator or membership advisor.
See which inquiries progress.
Track inquiries, trial sessions and membership decisions.
04 / MAKE IT WORK FOR YOUR BUSINESSYour programmes.
Your programmes.
Your class schedule.
Your membership process.
Build the flow around how your team actually sells.
- 01
Choose your qualification questions.
Programme interest, preferred location, group or individual format, convenient timings and start date.
- 02
Define the next steps.
Set Hot, Warm or Cold labels, assignments and follow-up messages.
- 03
Connect campaigns with conversations.
Bring connected ad and website inquiries into the same process.
Choose the support you need.
Compare plans Starter for CRM and campaigns. Growth adds WhatsApp and email automation.
Growth+ adds Meta campaign setup, creatives, CAPI integration and automation setup.
Help interested members
take their first step.
See how Converso can support your business, from inquiry to customer.
Explore other use cases