Is Converso another complicated CRM?

No. Converso is designed around the work your sales team already does.

Can Converso qualify leads automatically?

Yes. You decide the questions and qualification rules.

What happens if a lead stops responding?

Converso can follow up and keep the conversation moving.

Can my sales team use Converso on mobile?

Yes. Converso is available on iOS and Android.

Can Converso work for my business?

If your business receives inquiries and follows up to close sales, Converso can be configured around your process.

Can I connect my existing lead sources?

Converso can capture inquiries from supported forms, integrations and marketing sources.

All retail use casesCONVERSO FOR FURNITURE & HOME DÉCOR

Bring room requirements into every product conversation.

Furniture showrooms, furnishing stores and home décor brands. Connect product inquiries, your sales team and timely WhatsApp follow-ups.

01 / START WITH THE CUSTOMER

Get the details.
Make the next reply useful.

Choose your questions and Hot, Warm or Cold labels around how your store sells.

What to ask

Room, product, dimensions, preferred finish, budget and move-in date.

What your team gets

Assign a showroom advisor to suggest options and arrange a visit with the room brief ready.

EXAMPLE CUSTOMER CONTEXTFour-seater table · Wood finish · ₹20,000 · Next month

ILLUSTRATIVE WHATSAPP CONVERSATION

I need a four-seater dining table for my new apartment.

What dimensions and finish would suit your space, and what is your budget?

Responses saved to the lead record. Your rules determine the inquiry label and assignment.

02 / GIVE CUSTOMERS A REASON TO REPLY

Relevant campaigns.
Better conversations.

Use recorded interests and customer permission to decide who receives each campaign.

Room inspiration

Share dining, living or bedroom ideas based on each customer’s recorded interests.

Showroom invitation

Invite customers with shortlisted products to see the materials and finishes in person.

Complete the room

Suggest complementary items to opted-in customers after their original purchase.

03 / KEEP THE NEXT STEP VISIBLE

Follow up with purpose.
Track what happens next.

Send a reminder for a confirmed showroom visit. After the visit, record shortlisted products and follow up on measurements or finish decisions.

01
Inquiry
02
Requirements saved
03
Showroom visit
04
Order confirmed

Example deal stages you can adapt to your store. Your team confirms stock, pricing and fulfilment.

Explore the CRM & WhatsApp solutions behind this flow

Make your next customer
conversation count.

See how Converso can support your furniture & home décor business.

Explore the retail overview

Bring room requirements into every product conversation.

Get the details.Make the next reply useful.

What to ask

What your team gets

Relevant campaigns.Better conversations.

Room inspiration

Showroom invitation

Complete the room

Follow up with purpose.Track what happens next.

Inquiry

Requirements saved

Showroom visit

Order confirmed

Make your next customerconversation count.

Get the details.
Make the next reply useful.

Relevant campaigns.
Better conversations.

Follow up with purpose.
Track what happens next.

Make your next customer
conversation count.