Occasion collection
Share relevant gift ideas with customers who opted in and told you about an upcoming occasion.
All retail use casesCONVERSO FOR JEWELLERY & ACCESSORIES
Give every occasion a more personal shopping conversation.
Jewellery showrooms, accessory boutiques and gifting brands. Connect product inquiries, your sales team and timely WhatsApp follow-ups.
01 / START WITH THE CUSTOMERGet the details.
Get the details.
Make the next reply useful.
Choose your questions and Hot, Warm or Cold labels around how your store sells.
What to ask
Occasion, product type, style, budget and preferred visit date.
What your team gets
Assign an advisor to curate options and confirm current pricing before the appointment.
EXAMPLE CUSTOMER CONTEXTAnniversary gift · Pendant · ₹25,000 · Saturday visit
ILLUSTRATIVE WHATSAPP CONVERSATION
I’m looking for an anniversary gift.
Lovely. Are you considering earrings, a pendant or something else, and what budget suits you?
Responses saved to the lead record. Your rules determine the inquiry label and assignment.
02 / GIVE CUSTOMERS A REASON TO REPLYRelevant campaigns.
Relevant campaigns.
Better conversations.
Use recorded interests and customer permission to decide who receives each campaign.
Personal appointment
Invite interested customers to view a curated selection at the showroom.
New designs
Reconnect with customers based on saved preferences for product type and style.
03 / KEEP THE NEXT STEP VISIBLEFollow up with purpose.
Follow up with purpose.
Track what happens next.
Send appointment details and a reminder, then let the advisor follow up with the customer’s shortlist and questions about personalisation.
- 01
Inquiry
- 02
Preferences saved
- 03
Appointment set
- 04
Purchased
Example deal stages you can adapt to your store. Your team confirms stock, pricing and fulfilment.
Explore the CRM & WhatsApp solutions behind this flowMake your next customer
conversation count.
See how Converso can support your jewellery & accessories business.
Explore the retail overview